Contact information

At Dermamart, we are committed to providing transparent, responsive, and helpful customer support. This Contact Policy outlines how you can reach us and what to expect when you do.

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🔹 Customer Support Hours

Our team is available during the following hours:

Monday to Saturday: 10:00 AM – 7:00 PM
Sunday & Public Holidays: Closed
Emails and queries received during off-hours will be responded to on the next working day.

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🔹 Contact Channels

You can reach us via:

📧 Email Support 

• General Queries

• Returns & Orders

• Shipping/Delivery

• Privacy/Data Concerns

          - support@dermamart.in

📞 Phone Support

• Customer Care Number: +91-8595555408 (Mon–Sat, 10 AM to 6 PM)

📱 WhatsApp Support 

• Available on: +91-8595555408

• Response Time: Within 24 working hours

📝 Contact Form

• You can also submit a message through the contact form on our website. We aim to reply within 1 business day.

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🔹 Response Time Commitments

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🔹 Escalation Policy

If your query is not resolved within the specified time frame, please escalate it to:

📧 Escalation Email: support@dermamart.in
📞 Escalation Contact: +91-8595555408

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🔒 Communication Data

All customer interactions, including emails, chat logs, or call recordings, may be recorded for quality, training, and dispute resolution purposes, in compliance with our Privacy Policy.